Knowledgebase

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 At what point is my account suspended if my account is overdue?

Once your account exceeds 30 days past due, it will be suspended. If your account has been...

 How do I access my SiteAdmin control panel?

To access your SiteAdmin control panel, visit http://www.yourdomain.com/cpanel in a web browser....

 How do I cancel my account?

If you wish to cancel your account, please do so through our billing portal.Log into your client...

 How do I retrieve that login information for my domain?

Send an email to support@registergo.com requesting your domain login information. RegisterGo.com...

 How do I update my contact and billing information?

You can update your payment information through the billing manager. The URL to the billing...

 How do I upgrade/downgrade my account?

Please email us at billing@hostgo.com or give us a call at 317-279-6667 and let us know what...

 How long does it take to register/transfer my domain name?

When your domain name has been registered/transferred, it will take 1 to 72 hours for it...

 I've lost my SiteAdmin control panel login information, how can I retrieve it?

Send an email message to support@hostgosupport.com requesting the SiteAdmin login information...

 The registered admin email address that RegisterGo.com has file is no longer valid. What do I do?

Complete and fax to us the admin email address change form found...

 What payment methods does HostGo accept?

We accept payments made via Visa, MasterCard, American Express, Discover, PayPal, and electronic...

 When I try to access the control panel, I get a page that says "The page cannot be displayed". What do I do?

This behavior usually occurs when your computer is behind a firewall, that blocks outbound...