Overview
This behavior usually occurs when your computer is behind a firewall that blocks outbound traffic on the webmail port(port 2095). Many company firewalls block outbound traffic on ports they don't recognize for security reasons.
If you're unable to access the webmail interface because of a restrictive firewall, you'll want to use our webmail proxy.
Steps
The webmail proxy can be accessed by going to:
http://webmail.servername.hostgo.com
NOTE: You'll need to replace "servername" with the name of the server your web site is hosted on. You can find the name of your server, at the bottom of the front page of your control panel. If you're unable to access the control panel to view your server name, please contact support@hostgo.com.
For example: If you're hosted on our "rome" server, you'll use the URL http://webmail.rome.hostgo.com to access the webmail proxy.
